FREQUENTLY ASKED QUESTIONS
Shipping & Delivery
WHERE DO YOU SHIP?
We ship across the United States and worldwide.
WHAT SHIPPING OPTIONS DO YOU OFFER?
At checkout you can choose the delivery speed that
suits you:
- Economy: Our lowest-cost option · 4–8 business days
- Standard: 5–6 business days
- Priority: 2–3 business days
- Overnight: 1 business day
Shipping is calculated at checkout. Orders over $300 receive free standard shipping; faster options remain available for an additional cost. The timings above are for delivery within the US; international delivery times vary by destination.
HOW SOON WILL MY ORDER SHIP?
Orders are processed Monday to Friday and dispatched within [1-8] business day(s), excluding US public holidays. Your delivery time then depends on the shipping option you choose. SATTON is not responsible for carrier delays once an order has shipped.
WHICH CARRIERS DO YOU USE?
We ship with trusted carriers including UPS, USPS, DHL eCommerce and UniUni, automatically selecting the best-value option for your chosen delivery speed. You'll receive a tracking number by email as soon as your order ships.
DO YOU OFFER NEXT-DAY DELIVERY?
Yes — choose Overnight at checkout for delivery in 1 business day. [Order before the daily cut-off time of 3PM Eastern Standard Time zone]
All orders received by 11:59:59 pm Eastern Standard Time zone ship next day according to SLA; however, we do not stop shipping based on that cut off. We are typically running orders through Noon Eastern time zone and even later.
CAN I ADD EXTRA PROTECTION TO MY ORDER?
Yes — you can add Package Protection at checkout for extra coverage and a faster resolution if your order is lost or damaged. You can also add signature confirmation if you'd like your parcel signed for on delivery. Both are optional.
HOW IS MY ORDER PACKAGED?
Your whole order ships together in a single parcel, a SATTON mailer, or a standard box for larger orders, with a leaflet inside. We always use the smallest suitable packaging to reduce waste.
WHAT IF I'M NOT HOME FOR DELIVERY?
The carrier will make up to 3 delivery attempts. After the third attempt, the parcel is returned to us.
CAN I CHANGE MY DELIVERY ADDRESS AFTER ORDERING?
Once your order is confirmed we're unable to change the delivery address, as orders are processed automatically. We may be able to assist via customercare@satton.com but once the package is with the carrier you may incur fees with the provider.
Orders, Tracking & Account
HOW DO I TRACK MY ORDER?
You'll receive a shipping confirmation email with a tracking number via email as soon as your order is on its way, with updates at each stage of delivery.
DO I NEED AN ACCOUNT TO ORDER?
No — you can check out as a guest or create an account to track your orders and check out faster next time.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Yes — your full order ships together in a single parcel.
CAN I CANCEL OR CHANGE MY ORDER?
Because orders are processed quickly, changes aren't guaranteed. Contact us at customercare@satton.com as soon as possible and we'll do our best before it ships.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept list: major credit & debit cards, Shop Pay, Apple Pay, Google Pay, PayPal.
IS CHECKOUT SECURE?
Yes. Our checkout is fully encrypted, and your payment details are never stored on our site.
HOW DO I USE A PROMO CODE?
Enter your code in the promo/discount field at checkout and the saving will be applied to your order.
DO YOU CHARGE SALES TAX?
Sales tax is calculated automatically at checkout based on your delivery address, where applicable.
International Shipping outside of the USA
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
HOW LONG DOES INTERNATIONAL DELIVERY TAKE?
Delivery times differ by country and shipping method but typically range from 5–15 working days after dispatch.
HOW MUCH IS INTERNATIONAL SHIPPING?
Shipping costs are calculated at checkout based on your destination and order size.
WILL I NEED TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to import duties, taxes, or customs fees set by your country. These charges are the responsibility of the customer. Duty/Tax/VAT/Customs charges will be collected at time of delivery by the customer.
CAN I TRACK MY INTERNATIONAL ORDER?
Yes, once your order is dispatched, you will receive a tracking link via email to monitor delivery progress.
WHAT HAPPENS IF MY ORDER IS DELAYED AT CUSTOMS?
Customs processing times are outside our control and may occasionally delay delivery. We recommend contacting your local customs office for updates if needed.
DO YOU ACCEPT INTERNATIONAL RETURNS?
Yes, we accept returns from international customers. Return shipping costs are the responsibility of the customer unless the item is faulty.
WHICH CURRENCIES DO YOU ACCEPT?
All transactions are processed in USD, but your bank may convert the total into your local currency.
WHO CAN I CONTACT FOR INTERNATIONAL ENQUIRIES?
Please contact our support team and we’ll be happy to help. customercare@satton.com
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
You can return your purchase within 30 days of shipment. Items must be unworn, in original condition, with all tags and packaging attached. Please note that sale items are final sale and cannot be returned.
HOW DO I RETURN AN ITEM?
Start your return in our return’s portal Once approved:
- Request your return via customercare@satton.com and we'll email you a return label.
- Make sure your item is unworn, with all tags attached.
- Repack the item and attach the return label over the original delivery label.
- Drop your parcel off at the carrier shown on your label — USPS or UPS.
WHERE DO I DROP OFF MY RETURN?
Drop your parcel at the carrier printed on your return label, either USPS, UPS or SHIPGENI.
IS RETURN SHIPPING FREE?
Returns are paid by the customer. A reduced return rate applies to US returns; international returns are charged at the full rate. We recommend a tracked service — SATTON is not responsible for returns lost or damaged in transit, or for items sent via an alternative carrier.
CAN I EXCHANGE AN ITEM?
To exchange an item, simply return it for a refund and place a new order for the size or style you'd like — it's the fastest way to get what you want.
Refunds
WHEN WILL I GET MY REFUND?
Once we receive and check your return, your refund is issued to your original payment method within 7–14 business days.
CAN I GET A REFUND ON SALE ITEMS?
No — sale items are final sale and cannot be returned, exchanged or refunded.
WHAT HAPPENS IF I REFUSE DELIVERY?
Return shipping costs for refused international orders are high and can't be covered by us. If a parcel is refused, the carrier returns it to us and charges us for the return, so your refund will be issued minus those costs. Please make sure you can accept your order before placing it. Customs and duties apply to all orders shipped outside the USA and are paid by the customer.
MY ITEM ARRIVED FAULTY OR DAMAGED — WHAT DO I DO?
We're so sorry! Please contact us at customercare@satton.com with your order number and a photo, and we'll make it right.
Products & Sizing
HOW DO I FIND MY SIZE?
Please see our size guide for detailed measurements.
HOW DO I CARE FOR MY ITEM?
All garments created are crafted from conscious materials. Care details are included on each product's label and indicated on the CARE drop down on each product.
WILL A SOLD-OUT ITEM BE RESTOCKED?
Sign up via customercare@satton.com for back-in-stock alerts on the product page and we'll email you if it returns.
Gifting
DO YOU OFFER GIFT WRAPPING?
We keep it simple, every order arrives in our standard sustainable packaging with a leaflet inside.
DO YOU SELL GIFT CARDS?
Yes, we do, if purchased the gift card will be sent to the email the purchaser provides.
Contact & Privacy
HOW DO I CONTACT YOU?
Reach our customer care team at customercare@satton.com or via our contact form. We answer within 4 hours during our support hours — Monday to Friday, 7:00 AM–4:00 PM Mountain Time — and often sooner.
HOW IS MY PERSONAL DATA HANDLED?
We take your privacy seriously and never share your details with third parties for marketing. For full details, please see our Privacy Policy.