Refund policy

Returns & Refunds

We offer a 30-day return policy: you have 30 days after receiving your order to request a return.

Eligibility
Items must be in the same condition you received them: unworn, unwashed, with all tags attached and in the original packaging. You’ll also need your order number or proof of purchase.

Non-returnable items
Sale items and gift cards cannot be returned, except where the EU/UK cooling-off period below applies.

How to start a return

  1. Email customercare@satton.com with your order number and the item(s) you’d like to return.
  2. If your return is accepted, we’ll email you a prepaid return label and instructions.
  3. Pack the item(s) securely, attach the label over the original delivery label, and drop the parcel at the carrier shown (USPS or UPS).

Items sent back without first requesting a return will not be accepted.

Return shipping
Return shipping is paid by the customer, and the cost is deducted from your refund. A reduced rate applies to US returns. International returns are charged at the full rate. SATTON is not responsible for returns lost or damaged in transit, or for items sent with a carrier other than the one on your label.

Damaged, faulty or incorrect items
Please inspect your order when it arrives. If an item is faulty, damaged or not what you ordered, email customercare@satton.com with your order number and a photo, and we’ll make it right at no cost to you.

Exchanges
The fastest way to get a different size or colour is to return your item and place a new order.

EU and UK 14-day cancellation right
If your order is delivered to the European Union or the United Kingdom, you have the right to cancel or return it within 14 days of receiving it, for any reason and without giving a justification, including sale items. Items must be unworn, with tags attached and in their original packaging. Import duties and taxes paid on delivery are not refundable by SATTON.

Refunds
We’ll email you once your return has been received and inspected, and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since approval, contact us at customercare@satton.com.

Refused deliveries
If a parcel is refused, the carrier returns it to us and charges us for the return. Your refund will be issued minus those costs.

Questions?
Email customercare@satton.com. Monday–Friday, 7:00 AM–4:00 PM PST.